.png)
Privacy Policy
Effective Date: September 17, 2026
Turner Cooling & Heating respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request service, or communicate with us by phone or text message.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect information that you voluntarily provide when you interact with Turner Cooling & Heating, including:
-
Your name
-
Phone number
-
Email address
-
Service address
-
Billing or payment-related information when applicable
-
Information about your HVAC service needs
-
Information you provide through contact, quote, or service request forms
-
Information you provide through phone calls or text messages
-
Information related to appointments, estimates, invoices, and services
We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, pages viewed, and general website usage information.
2. How We Use Your Information
Turner Cooling & Heating may use the information we collect to:
-
Respond to questions and service requests
-
Schedule and manage appointments
-
Provide heating and cooling services
-
Prepare estimates and quotes
-
Communicate with you about your service
-
Send appointment reminders and service updates
-
Send information related to invoices, payments, and other customer transactions
-
Respond to customer support requests
-
Maintain records related to our services
-
Improve our website and customer experience
-
Comply with applicable legal and regulatory requirements
3. Text Messages and SMS Communications
If you provide your phone number and consent to receive text messages, Turner Cooling & Heating may use text messaging to communicate with you regarding your service requests, appointments, scheduling, service updates, customer support, estimates, invoices, and other communications related to services you have requested.
Message frequency varies depending on your interactions and service needs. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP to a text message. For assistance, reply HELP or contact us using the information provided below.
Providing consent to receive text messages is not required to purchase goods or services.
Your consent to receive text messages will not be sold or shared with third parties for their own independent marketing purposes.
4. How We Share Information
Turner Cooling & Heating does not sell your personal information.
We may share information when reasonably necessary to operate our business and provide requested services. This may include service providers, technology providers, scheduling and customer-management platforms, payment processors, communications providers, or other vendors that assist us with business operations.
These service providers may access information only as reasonably necessary to perform services on our behalf and are expected to handle information appropriately.
We may also disclose information when required by law, legal process, court order, or governmental request, or when disclosure is reasonably necessary to protect our rights, customers, employees, property, or the safety of others.
5. How We Protect Your Information
We take reasonable measures to protect the personal information we maintain against unauthorized access, use, alteration, or disclosure.
No method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.
6. Third-Party Services
Turner Cooling & Heating may use third-party services and technology providers to support website functionality, scheduling, customer communications, payment processing, analytics, or other business operations.
These third parties may process information according to their own privacy policies and terms.
Our customer communications and service-management processes may include technology provided by Jobber.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to provide website functionality, understand website usage, improve performance, and support certain features.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
8. Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Your Privacy Choices
You may contact Turner Cooling & Heating to:
-
Ask what personal information we maintain about you
-
Request correction of inaccurate information
-
Update your contact information
-
Ask questions about how your information is used
-
Request that we stop certain communications where applicable
-
Opt out of SMS communications by replying STOP
Some information may need to be retained when required for legal, accounting, service, or legitimate business purposes.
10. Children's Privacy
Our website and services are intended for a general audience and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website.
11. Links to Other Websites
Our website may contain links to websites or services operated by third parties.
Turner Cooling & Heating is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Turner Cooling & Heating
1960 Lilypad Dr
Byron Center, MI 49315
United States
Phone: 616-336-9744
Email: turner-steven@sbcglobal.net
Privacy Policy Effective Date: September 17, 2026